South America 2020 - Explore
INFORMATION
Urban Heartbeat offers tours to the great cities of the world, allowing you to be immersed in the local ways of life. We've done all the time-consuming research for you, so all you need to do is get on board for the adventure of a lifetime. So what are you waiting for?!
The tour will begin in Rio de Janerio on April 9th 2020 in the evening and concludes in Buenos Aires on April 21st 2020 in the afternoon.
South America is an amazing continent, with Rio and BA being incredible cities. Urban Heartbeat is super excited to be bringing this tour to you! The trip is a great length to sample plenty of South America.
We will guide you through everything that South America has to offer. You will not be lost with us!
NEXT STEPS:
To confirm your place on this exciting tour, you will need to provide us with a deposit of $1000. This can be done via our sign-up page either through our PayPal link or via a direct bank transfer to our Australian based bank.
Following your deposit, we will require the following necessary information which we will collect from you via email after you have made your deposit. This includes:
· Registration information (general personal information for us to complete your bookings)
· Emergency contacts information
· Urban Heartbeat Contract – please read through the contract which is located on our payment page before you make your deposit.
Please look through the itinerary for the tour, this general further information, as well as responses to our frequently asked questions. We hope that all of this information answers any questions you may have, however, if you do have further questions, please do not hesitate to contact us either by phone or email to discuss.
Once you sign up you will also receive a series of newsletters relevant to the trip in the lead up to your departure date. This will aid you in preparing for the trip and should answer any last minute questions you may have.
The tour will begin in Rio de Janerio on April 9th 2020 in the evening and concludes in Buenos Aires on April 21st 2020 in the afternoon.
South America is an amazing continent, with Rio and BA being incredible cities. Urban Heartbeat is super excited to be bringing this tour to you! The trip is a great length to sample plenty of South America.
We will guide you through everything that South America has to offer. You will not be lost with us!
NEXT STEPS:
To confirm your place on this exciting tour, you will need to provide us with a deposit of $1000. This can be done via our sign-up page either through our PayPal link or via a direct bank transfer to our Australian based bank.
Following your deposit, we will require the following necessary information which we will collect from you via email after you have made your deposit. This includes:
· Registration information (general personal information for us to complete your bookings)
· Emergency contacts information
· Urban Heartbeat Contract – please read through the contract which is located on our payment page before you make your deposit.
Please look through the itinerary for the tour, this general further information, as well as responses to our frequently asked questions. We hope that all of this information answers any questions you may have, however, if you do have further questions, please do not hesitate to contact us either by phone or email to discuss.
Once you sign up you will also receive a series of newsletters relevant to the trip in the lead up to your departure date. This will aid you in preparing for the trip and should answer any last minute questions you may have.
General Further Information
ITINERARY CHANGES
Our itinerary may be updated before or during the tour to incorporate changes out of our control. Please note that while we endeavour to follow the provided itinerary, some changes may occur in our itineraries due to inclement weather, local circumstances or events and common seasonal changes to timetables and transport routes. This can happen with little notice so please be prepared for modifications to the route, schedule, amenities and modes of transport. The order and timing of included activities in each location may also vary from time to time, based on the aforementioned reasons.
INSURANCE:
Travel insurance is compulsory for all participants. We require that, at a minimum, you are covered for medical expenses including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.
You won't be permitted to join the tour until evidence of travel insurance and the insurance company's 24 hour emergency contact number has been provided to us.
If you have credit card insurance, we will require details of the participating insurer/underwriter, the level of coverage, policy number and emergency contact number rather than the bank's name and credit card details. Please contact your bank for these details prior to arriving in-country. Ensure that your coverage is activated (EG. with necessary purchases on airfares).
It is important to purchase travel insurance as soon as you have confirmed your place on the tour, as it will cover you in case you have any accidents between when you book and the commencement of the tour.
SAFETY
We will accompany you on all things listed on the itinerary, however during your trip you'll have some free time to pursue your own interests, relax and take it easy or explore at your leisure. While we will assist you with the available options in a given location, please note that any optional activities you undertake are not part of your itinerary, and we make no representations about the safety of the activity or the standard of the operators running them. Please use your own good judgement when selecting an activity in your free time. Please also note that we have the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns.
When out drinking in bars please be responsible and take the same precautions you would at home. Don't accept drinks from strangers, and don't let your drink out of your sight. It is always a good idea to go out with a group and stick together.
Safety and South America are often two things that people discuss as not going hand in hand. Our experiences in South America have always been positive. Taking general precautions to prevent petty crimes is the best way to avoid becoming a victim. Don't show your wealth - don't flaunt your possessions including electronics, mobile phones and jewellery. Consider taking just the amounts of cash you will need for that day with you. Use ATM's inside of banks when withdrawing cash.
PHYSICAL FITNESS:
This tour is within our "Explore" range of tours which do not require a specific level of fitness as there are no fitness based activities. We recommend that you undertake regular walking in the weeks before you travel, particularly if you are not in the habit of it as we will cover a lot of ground walking and if you cannot complete the walking you will miss elements of the tour.
PASSPORT
If you do not have a valid passport, you will need to apply for one so that you can depart Australia. Please keep in mind that passport processing can take a number of weeks, so be sure to do this at your earliest possible convenience. We also recommend that you check the validity of your passport. Many countries require at least 6 months validity from the date of your departure. We may require that you provide us with a copy of your passport when you reserve a place on our tour.
VISAS
Visas are no longer required to enter Brazil or Argentina for most passport holders (including from Australia, USA and Britain).
MONEY
The cheapest and most convenient way to acquire money is via an Automated Teller Machine (ATM) which are plentiful throughout South America. This allows you to draw funds from your personal account at a superior exchange rate. Bank fees for these withdrawals can be either a flat rate or a percentage of the amount withdrawn. Check with your bank for information on their international fees. Some banks waive the withdrawal fees if you use their partner bank or if you have particular account types.
Don't forget your PIN and make sure you know the telephone number for cancelling your card if it's stolen. Keep this in a safe place. When using your debit card, check your receipts and keep them to compare against your statement when you get home.
WHAT TO PACK/CLOTHES
There are no compulsory items of clothing that you need to bring with you. Please review the itinerary and consider the activities you will be undertaking and what clothing you will need for this. Keep in mind that whilst laundry services are available nearby your accommodation, you may not always be in the position to utilise these services. So ensure that you pack pursuant to the activities listed, as well as a practical selection of clothes for both warm and cool weather. You may encounter a wide variety of temperatures due to unforeseen weather conditions - so be prepared!
HEALTH
PERSONAL MEDICATIONS:
Medical prescriptions written outside of South America aren't accepted at pharmacies. Therefore, we recommend you bring along your personal medications in the necessary quantities for your trip.
All travellers need to be in good physical health in order to participate fully on this trip. Please make sure you have read through the itinerary carefully and assess your ability to cope with our style of travel. Please note that if, in the opinion of us or any local guide or service provider, any traveller is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, Urban Heartbeat reserves the right to exclude them from all or part of a trip without refund.
If you do have a health concern that you believe will jeopardise your ability to complete an activity, we would ask that you bring it to our attention and we will endeavour to make sure that your health is not compromised, and that you are still able to partake in the activity or a similar alternative activity.
TOUR RULES
Illegal drugs will not be tolerated on our trips. Possessing or using drugs not only contravenes the laws of the land, but also puts the rest of the group at risk. Our philosophy of travel is one of respect to both ourselves and towards everyone we encounter, particularly the local people who make our destinations such special places. The exploitation of prostitutes is completely contrary to this philosophy. We reserve the right to expel any member of the group if drugs are found in their possession or if they use prostitutes.
Everyone has the right to feel safe and secure on their trip. We don’t tolerate any form of sexual harassment at Urban Heartbeat, either between participants or involving our leaders or local operators. Sexual relationships (consensual or otherwise) between a guide and a participant are unacceptable. If you ever feel another person is behaving inappropriately please inform us immediately
TELECOMMUNICATIONS:
Even though you are on holiday, you may still want to keep in touch with friends and family back home. There are an abundance of good options when it comes to global roaming these days. Should you require further information on these options, then we are happy to advise on what is available. If you would like a local sim card for use in South America, we can organise one for you at an additional cost. This will allow you to make local calls, texts and access data services.
We highly recommend you install apps before you depart home such as Whatsapp, Viber and Skype to keep in touch with people back home. You will be able to use these services for free when you connect to WiFi. Free WiFi services are plentiful in South Africa, including at at many cafes, restaurants and tourist attractions. We also recommend that if you have not organised a roaming plan before you go, that you switch off data-roaming services on your smart phone as this is the most common way that people accidentally accumulate a substantial bill whilst travelling.
TRAVELLING WITHIN A GROUP:
As you travel on a group trip you will be exposed to all the pleasures and maybe some of the frustrations of travelling in a group. Your fellow travellers will comprise of people from different walks of life to you. We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travellers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We believe that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part.
MEALS:
To give you the maximum flexibility in deciding where, what and with whom to eat, generally not all meals are included in the trip price. This also gives you more flexibility regarding budget and preferences of cuisine. Please consider this in your personal budgeting for this trip. We will certainly provide you with suggestions on where and what to eat, however the final decision is up to each participant.
CURRENCY FLUCTUATIONS:
Currency conversions are an ever changing component of the world we live in, which comes in to particular scrutiny when travelling around the world. The prices mentioned in this website are in line with currency at the time of providing you with this information. Should currency fluctuate drastically prior to or during the tour, we may need to make changes to the itinerary. Should any fluctuation cause a major impact on the successful operation of the tour, then we will inform participants of such events and provide alternative options.
Our itinerary may be updated before or during the tour to incorporate changes out of our control. Please note that while we endeavour to follow the provided itinerary, some changes may occur in our itineraries due to inclement weather, local circumstances or events and common seasonal changes to timetables and transport routes. This can happen with little notice so please be prepared for modifications to the route, schedule, amenities and modes of transport. The order and timing of included activities in each location may also vary from time to time, based on the aforementioned reasons.
INSURANCE:
Travel insurance is compulsory for all participants. We require that, at a minimum, you are covered for medical expenses including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.
You won't be permitted to join the tour until evidence of travel insurance and the insurance company's 24 hour emergency contact number has been provided to us.
If you have credit card insurance, we will require details of the participating insurer/underwriter, the level of coverage, policy number and emergency contact number rather than the bank's name and credit card details. Please contact your bank for these details prior to arriving in-country. Ensure that your coverage is activated (EG. with necessary purchases on airfares).
It is important to purchase travel insurance as soon as you have confirmed your place on the tour, as it will cover you in case you have any accidents between when you book and the commencement of the tour.
SAFETY
We will accompany you on all things listed on the itinerary, however during your trip you'll have some free time to pursue your own interests, relax and take it easy or explore at your leisure. While we will assist you with the available options in a given location, please note that any optional activities you undertake are not part of your itinerary, and we make no representations about the safety of the activity or the standard of the operators running them. Please use your own good judgement when selecting an activity in your free time. Please also note that we have the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns.
When out drinking in bars please be responsible and take the same precautions you would at home. Don't accept drinks from strangers, and don't let your drink out of your sight. It is always a good idea to go out with a group and stick together.
Safety and South America are often two things that people discuss as not going hand in hand. Our experiences in South America have always been positive. Taking general precautions to prevent petty crimes is the best way to avoid becoming a victim. Don't show your wealth - don't flaunt your possessions including electronics, mobile phones and jewellery. Consider taking just the amounts of cash you will need for that day with you. Use ATM's inside of banks when withdrawing cash.
PHYSICAL FITNESS:
This tour is within our "Explore" range of tours which do not require a specific level of fitness as there are no fitness based activities. We recommend that you undertake regular walking in the weeks before you travel, particularly if you are not in the habit of it as we will cover a lot of ground walking and if you cannot complete the walking you will miss elements of the tour.
PASSPORT
If you do not have a valid passport, you will need to apply for one so that you can depart Australia. Please keep in mind that passport processing can take a number of weeks, so be sure to do this at your earliest possible convenience. We also recommend that you check the validity of your passport. Many countries require at least 6 months validity from the date of your departure. We may require that you provide us with a copy of your passport when you reserve a place on our tour.
VISAS
Visas are no longer required to enter Brazil or Argentina for most passport holders (including from Australia, USA and Britain).
MONEY
The cheapest and most convenient way to acquire money is via an Automated Teller Machine (ATM) which are plentiful throughout South America. This allows you to draw funds from your personal account at a superior exchange rate. Bank fees for these withdrawals can be either a flat rate or a percentage of the amount withdrawn. Check with your bank for information on their international fees. Some banks waive the withdrawal fees if you use their partner bank or if you have particular account types.
Don't forget your PIN and make sure you know the telephone number for cancelling your card if it's stolen. Keep this in a safe place. When using your debit card, check your receipts and keep them to compare against your statement when you get home.
WHAT TO PACK/CLOTHES
There are no compulsory items of clothing that you need to bring with you. Please review the itinerary and consider the activities you will be undertaking and what clothing you will need for this. Keep in mind that whilst laundry services are available nearby your accommodation, you may not always be in the position to utilise these services. So ensure that you pack pursuant to the activities listed, as well as a practical selection of clothes for both warm and cool weather. You may encounter a wide variety of temperatures due to unforeseen weather conditions - so be prepared!
HEALTH
PERSONAL MEDICATIONS:
Medical prescriptions written outside of South America aren't accepted at pharmacies. Therefore, we recommend you bring along your personal medications in the necessary quantities for your trip.
All travellers need to be in good physical health in order to participate fully on this trip. Please make sure you have read through the itinerary carefully and assess your ability to cope with our style of travel. Please note that if, in the opinion of us or any local guide or service provider, any traveller is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, Urban Heartbeat reserves the right to exclude them from all or part of a trip without refund.
If you do have a health concern that you believe will jeopardise your ability to complete an activity, we would ask that you bring it to our attention and we will endeavour to make sure that your health is not compromised, and that you are still able to partake in the activity or a similar alternative activity.
TOUR RULES
Illegal drugs will not be tolerated on our trips. Possessing or using drugs not only contravenes the laws of the land, but also puts the rest of the group at risk. Our philosophy of travel is one of respect to both ourselves and towards everyone we encounter, particularly the local people who make our destinations such special places. The exploitation of prostitutes is completely contrary to this philosophy. We reserve the right to expel any member of the group if drugs are found in their possession or if they use prostitutes.
Everyone has the right to feel safe and secure on their trip. We don’t tolerate any form of sexual harassment at Urban Heartbeat, either between participants or involving our leaders or local operators. Sexual relationships (consensual or otherwise) between a guide and a participant are unacceptable. If you ever feel another person is behaving inappropriately please inform us immediately
TELECOMMUNICATIONS:
Even though you are on holiday, you may still want to keep in touch with friends and family back home. There are an abundance of good options when it comes to global roaming these days. Should you require further information on these options, then we are happy to advise on what is available. If you would like a local sim card for use in South America, we can organise one for you at an additional cost. This will allow you to make local calls, texts and access data services.
We highly recommend you install apps before you depart home such as Whatsapp, Viber and Skype to keep in touch with people back home. You will be able to use these services for free when you connect to WiFi. Free WiFi services are plentiful in South Africa, including at at many cafes, restaurants and tourist attractions. We also recommend that if you have not organised a roaming plan before you go, that you switch off data-roaming services on your smart phone as this is the most common way that people accidentally accumulate a substantial bill whilst travelling.
TRAVELLING WITHIN A GROUP:
As you travel on a group trip you will be exposed to all the pleasures and maybe some of the frustrations of travelling in a group. Your fellow travellers will comprise of people from different walks of life to you. We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travellers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We believe that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part.
MEALS:
To give you the maximum flexibility in deciding where, what and with whom to eat, generally not all meals are included in the trip price. This also gives you more flexibility regarding budget and preferences of cuisine. Please consider this in your personal budgeting for this trip. We will certainly provide you with suggestions on where and what to eat, however the final decision is up to each participant.
CURRENCY FLUCTUATIONS:
Currency conversions are an ever changing component of the world we live in, which comes in to particular scrutiny when travelling around the world. The prices mentioned in this website are in line with currency at the time of providing you with this information. Should currency fluctuate drastically prior to or during the tour, we may need to make changes to the itinerary. Should any fluctuation cause a major impact on the successful operation of the tour, then we will inform participants of such events and provide alternative options.
